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Welcome to the kinkykiwi.co.uk website terms and conditions. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below.
THE KEY FACTS
OUR PROMISE TO YOU
RETURNS POLICY
Refund Policy
We want you to be completely 100% satisfied with your purchase on Kinky Kiwi , in the unlikely event that you are not happy,
Products with quality-related issues may be returned for a refund or exchange only by contacting Customer Services on 0800 107 7197 within 7 days of receiving your order. Our Customer Service team will be happy to arrange it for you after the confirmation.Products (excluding Made-To-Order, disposable, lingerie items,Swimwear,Gym wear and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service on 0800 107 7197 within 7 days of receiving your order. You will be responsible for all return shipping fees incurred this will be discounted from your refund/s.All returned items must be in brand-new condition, unused and with original tags and packaging.
You may return all unused/unopened products (except lingerie) within 7 days of delivery.
Returns/Exchanges must be initiated by email only : returns@kinkykiwi.co.uk
0800 107 7197 Monday to Friday 9am til 5pm
and we will address any issue you might have.
We aim to process all refund requests within 72 hours upon receiving your unused item/s . Refunds are issued back to the original form of payment used to purchase the order.
Kinky Kiwi cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Kinky Kiwi during the refund process.
We can not refund goods that have already been dispatched, if you have changed your mind after your order has been dispatched as soon as it arrives please contact us and you can return your order then as soon as we receive it we will issue a full refund.
SHIPPING INFORMATION
We are based in Cheshire, some of our stock will be shipped from the UK , products shipped from the UK will state in the product description that they are shipped from the UK , the majority of our products will be dispatched directly from one of our Chinese ,French or German partners with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame, (MULTIPLE ITEM ORDERS COULD ARRIVE IN SEPARATE PARCELS). there can be dispatch delays at Customs, Christmas and Chinese holidays. we are not responsible for customs or any postal delays delays,  All products are still covered by the Kinky Kiwi Guarantee
RETURNS POLICY
Refund Policy
We want you to be completely satisfied with your purchase on Kinky Kiwi
You may return all unused products within 7 days of delivery.
Returns/Exchanges must be initiated by email only : returns@kinkykiwi.co.uk
We aim to process all requests within 72 hours upon receiving your item/s . Refunds are issued back to the original form of payment used to purchase the order.
Blue Bananas cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Blue Bananas.
If you need to contact us about anything else please email info@kinkykiwi.co.uk,  for a FASTER RESPONSE
please call FREE PHONE 0800 107 7197 Monday to Friday 9 am til 5 pm.

Kinky Kiwi & Blue Bananas are part of Wrongly described Fruits Limited, Ground Floor, 45 Prenton Place, Chester, Cheshire, CH4 7DW

Limited Company Registration Number 11301130
VAT Registration Number 293 1723 94

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